1irm Responsible Gaming – Full Controls & Support

Responsible gaming means playing in a way that is controlled, mindful, and does not affect other areas of your life – whether your finances, family relationships, work, or mental health. At 1irm, we believe every member deserves to enjoy our platform as a fun form of entertainment, not a source of stress or hardship.

Online betting – whether it's slots, Live Casino, baccarat, Malaysia Super League or EPL football betting, badminton, e-sports, or Virtual Sports – is designed to entertain. When you play with 1irm, you should feel entertained, not pressured. Losses are part of the game and should be accepted as the cost of entertainment, not as something that needs to be recovered every time.

Responsible gaming comes down to three simple principles: play within your means, play for fun, not for profit, and stop when it's no longer enjoyable. These three principles form the foundation of our approach 1irm in ensuring every member enjoys a positive and safe experience.

One of the biggest challenges in recognising a gambling problem is that it tends to develop gradually. Many people don't realise they're in trouble until things have escalated. Here are warning signs to take seriously — whether in yourself or someone you care about:

• Betting more than you planned and being unable to stop even when you intended to.
• Using money set aside for daily essentials such as rent, bills, groceries, or your children's school fees to place bets.
• Lying to family members or friends about how much time and money you have spent on betting.
• Chasing losses — trying to win back money already lost by continuing to bet more.
• Feeling restless, irritable, or uncomfortable when not playing or when attempting to stop.
• Neglecting work, family, or social responsibilities due to excessive time spent playing.
• Borrowing money from friends, family members, or using a credit card solely for the purpose of betting.
• Losing interest in other activities or hobbies you once enjoyed because you prefer spending your time on betting platforms.

All self-control tools 1irm can be accessed directly through your account settings page. Here are the simple steps to activate each tool:

1. Log in to the account 1irm and click on the profile icon at the top right corner.
2. Select "Account Settings" from the dropdown menu that appears.
3. Navigate to the "Responsible Gaming" or "Limits & Controls".
4. Choose the tool you wish to activate – deposit limit, loss limit, time limit, temporary break, or self-exclusion.
5. Enter the value or duration you prefer and click "Save". Changes will take effect immediately.
6. You will receive confirmation email for each change made, as a record.

Note: Limits that have been set cannot be reduced or cancelled immediately. A waiting period of between 24 hours and 7 days applies to any changes, ensuring your decisions are made with careful consideration.

Take a moment to answer the following questions honestly. This is not a formal assessment, but it can help you gauge whether your playing habits are still under control or have crossed into unhealthy territory.

Here are some simple tips you can follow every time you play on 1irm. These tips are drawn from real experience and research on healthy gambling behaviour:

• Set a budget before you play: Before logging in, decide how much you are comfortable spending. Think of it as the cost of entertainment — like buying a movie ticket or going out for dinner. Once the budget is gone, the session is over.
• Never chase your losses: This is the trap most people fall into. When you lose, accept it and close the platform. Chasing losses almost always leads to even greater losses.
• Set realistic time limits: Playing for too long impairs your judgment and decision-making. Take a break of at least 15 minutes for every hour of play.
• Do not play when you are emotionally unstable: Avoid playing when you are feeling sad, angry, stressed, or under the influence of alcohol. An unstable emotional state leads to poor betting decisions.
• Balance with other activities: Make sure betting isn't your only recreational activity. Set aside time for family, sports, outdoor activities, or other hobbies you enjoy.
• Keep track of your spending: Track how much you deposit and withdraw each month. A clear picture of your cash flow helps you stay accountable for your financial decisions.
• Talk to someone you trust: Tell your partner or a close friend about your playing habits. Being accountable to someone else helps you stay within the limits you have set.

Self-exclusion is an option for those who feel they need a longer, more comprehensive break from the 1irm. This is not a step to be feared – rather, it is a demonstration of personal responsibility and maturity.

By activating self-exclusion, you choose a period during which your account will be fully restricted:

• 6 Months: Suited for those who need a longer break but plan to return to playing in the future.
• 1 Year: A longer option for those who need adequate time to reassess their relationship with betting.
• Permanent: For those who have made the definitive decision to stop engaging with online betting altogether. This option cannot be reversed.

During the self-exclusion period, you will be unable to log in, make deposits, place bets, or access any games on 1irm. Any remaining account balance may be withdrawn in accordance with the relevant procedures before the exclusion takes effect.

If you or someone you know needs support with a gambling problem, there are several resources available to reach out to. 1irm encourages anyone who feels they need help to not hesitate to reach out to:

• 1irm Support: Our customer support team is available 24/7 via live chat within the platform or by email support@1irm.net. We can help activate self-control tools immediately.
• Talian Kasih (15999): Malaysia's national social services centre providing counselling and referrals for a wide range of issues, including addiction.
• Hospital Bahagia Ulu Kinta: A public addiction treatment centre offering counselling and treatment services for addiction issues in Malaysia.
• Malaysian Association for Counselling (PERKAMA): A professional body that can refer you to a certified counsellor for personalised counselling support.

Remember, seeking help is the best step you can take for yourself and your family. There is no shame in admitting you need support – it is a sign of strength and responsibility.