1irm Terms & Conditions – Complete Platform Usage Guide

Platform 1irm is open only to individuals who meet the following eligibility criteria. By accessing or using any part of this platform, you confirm that you fulfil all the conditions stated below.

• You are at least 18 years on the date of registration.
• You are registering in your own personal capacity and not on behalf of any third party.
• You are not on any self-exclusion list or subject to any applicable gambling limit programme.
• Use of the 1irm does not violate any laws or regulations applicable in your jurisdiction.
• You have full legal capacity to enter into a binding agreement.

1irm reserves the right to request age verification at any time and to suspend an account while verification is in progress. Should a user be found to be underage, all account balances will be frozen and an investigation will be conducted in accordance with platform procedures.

To enjoy all features and services at 1irm, you are required to register a valid account. The following conditions and guidelines apply to account registration:

• Each individual is only permitted to hold one (1) active account at 1irm. Registering a second, third, or additional account using a different name, phone number, email address, or payment details is strictly prohibited.
• The information you provide during registration must be accurate, complete, and current. This includes your full name, date of birth, phone number, and email address.
• You are solely responsible for maintaining the confidentiality of your account username and password.
• All activity that occurs under your account — whether authorised or not — is your sole responsibility.
• Transferring, selling, or sharing your account with another party is strictly prohibited.

During the identity verification (KYC) process, 1irm may request supporting documents such as a copy of your MyKad, a utility bill, or a recent bank statement. This is a standard security measure that protects both you and the platform from fraudulent activity.

All financial transactions at 1irm processed through secure, verified payment channels. Please review the following deposit and withdrawal policies:

Deposit:

• The minimum deposit is RM 30 per transaction.
• Accepted deposit methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks, RHB Now, Public Bank).
• All deposits are processed instantly and credited to the account 1irm you within a few minutes.
• There is no maximum daily deposit limit for regular members. VIP members enjoy more flexible limits.
• Deposited funds must come from a legitimate source and be in your own name.

Withdrawal:

• The minimum withdrawal amount is RM 50 per transaction.
• Standard withdrawals are processed within 1 to 3 business hours. VIP Diamond members enjoy processing within 15 minutes.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as the 1irm yours.
• Any outstanding bonus rollover requirements must be fulfilled before a withdrawal can be processed.
• 1irm reserves the right to request additional identity verification before approving withdrawals exceeding RM 5,000.

All bonuses and promotions at 1irm is subject to the specific terms stated in each offer. The following general guidelines apply to all bonus types:

• Each bonus may only be claimed once unless otherwise stated in the relevant promotion's terms.
• The rollover (turnover) requirements must be fully met before any bonus winnings can be withdrawn.
• The welcome bonus is available to new members making their first deposit only.
• Using multiple accounts to claim the same bonus is prohibited and may result in account termination along with the forfeiture of all associated bonuses and winnings.
• 1irm reserves the right to cancel, modify, or withdraw any bonus at any time without prior notice if there is evidence of misuse.
• Bonuses cannot be transferred, sold, or converted to cash unless the rollover requirements have been fully met.
• The bonus value credited and any applicable rollover requirements will be clearly displayed in your account section.

For more information about the VIP Rewards programme 1irm which offers cashback, daily rebates, and exclusive bonuses, please visit the VIP Rewards ours.

Platform 1irm offers a wide range of game categories including slots, live casino, baccarat, football (Malaysia Super League, EPL), badminton, e-sports, and virtual sports. Each game category has specific rules that must be followed:

• All game results are final. Any disputes regarding game outcomes must be reported within 24 hours of the game ending.
• In the event of a technical disruption during an ongoing game, 1irm reserves the right to void the round in question and return the wager to your account balance.
• The use of automated software, bots, or any third-party tools to assist in gameplay is strictly prohibited.
• Any attempt to manipulate the system, exploit bugs, or collude with other players to gain an unfair advantage will result in immediate account termination.
• Minimum and maximum bet limits for each game are stated within the respective game interface.
• For Sports Betting, all confirmed bets are final and cannot be cancelled once the match has started.

As a member of 1irm, you have certain responsibilities to uphold in order to ensure a safe and enjoyable experience for all users. Your key responsibilities include:

• Keep your personal information accurate and up to date at all times. This is important to ensure your withdrawals are processed without any issues.
• Use the platform responsibly and set personal limits that are appropriate for your financial situation.
• Not sharing your account, username, or password with any other party.
• Reporting any suspicious activity or unauthorised access to your account to 1irm immediately.
• Understand that betting carries financial risk and only wager with money you can afford to lose.
• Treat other users and staff with respect 1irm in all forms of communication on the platform.

We encourage all members to make use of the responsible gaming tools available at 1irm, including daily deposit limits, weekly loss limits, and self-exclusion options. For more information, please visit the Responsible Gaming ours.

1irm reserves the right to suspend, restrict, or terminate any user's account at any time in the event of a breach of these terms and conditions. An account may be terminated in the following circumstances:

• The user is found to be under 18 years of age.
• Registration of multiple accounts by the same individual.
• Providing false or misleading information during registration or the KYC process.
• Fraud, hacking attempts, or system exploitation.
• Systematic abuse of bonuses or promotions.
• Money laundering or suspicious transactions.
• Disruptive or threatening behaviour towards other users or platform staff.

If you wish to close your account for personal reasons, you may contact the 1irm via live chat. Following account closure, any valid remaining balance will be processed for withdrawal in accordance with standard procedures within 3 to 5 business days.

To the extent permitted by applicable law, 1irm will not be held liable for any loss or damage arising from:

• Service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or third-party issues.
• Game outcomes that do not go in your favour — all games use certified RNG and results are entirely random.
• Losses arising from unauthorised third-party access to your account, where you failed to report the matter promptly.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Any personal financial decisions you make based on your experience playing on this platform.

Maximum liability amount 1irm to you, under any circumstances, is limited to the total amount deposited into your account in the 30 days preceding the relevant claim.

All content on the platform 1irm, including but not limited to logos, trademarks, interface design, text, graphics, icons, and software, are the exclusive property of 1irm or its licensors and is protected under applicable intellectual property laws.

• You are not permitted to copy, distribute, republish, or exploit any platform content without prior written consent from 1irm.
• Use of the name, logo, or brand 1irm Commercial use of any kind without authorisation is strictly prohibited.
• Any feedback or suggestions you provide to 1irm may be used by us for platform improvement purposes without any obligation to you.

1irm reserves the right to update, modify, or replace any part of these terms and conditions at any time at our sole discretion. The following procedure applies when changes are made:

• Significant changes will be communicated to all members via in-platform notifications and registered email at least 7 days before the changes take effect.
• The "Last Updated" date at the top of this document will be revised each time changes are made.
• Continued use of the 1irm after the changes take effect will be considered your acceptance of the updated terms.
• If you disagree with any changes, you have the right to close your account before the changes take effect.

We encourage you to review this page regularly to ensure you are always up to date with the latest terms governing your use of the platform 1irm.

If you have any questions, concerns, or feedback regarding these terms and conditions or any aspect of the 1irm, our team is available to assist you at any time.

• Live Chat: Available 24/7 directly within the platform 1irm. This is the fastest way to get assistance.
• Email: support@1irm.net – response within 24 business hours.

For frequently asked questions, please refer to the FAQ us first, as answers to most common questions are already available there.